Shipping Terms
Shipments of toys and spare parts are handled separately. Therefore, different delivery terms apply for toy orders and spare parts orders.
Orders are processed and shipped Monday through Friday from our warehouses in Jura. The products purchased by the Customer are delivered to the delivery address provided by the Customer during the Order.
For toys (finished products):
The merchant site of the company Smoby Toys SAS makes deliveries only on metropolitan France (including Corsica, DROM-COM excluded).
Three delivery methods are possible: at home, at the workplace or in DPD Pickup* Relay Point.
- at home: fill in the delivery address in the "Address" step
- at work: fill in the "Company" field when entering the delivery address at the "Address" step
- in DPD Pickup Relay Point: after filling in your personal address, select the Pickup Relay closest to you at the "Payment" step (network of 6000 relay points in France)
*Some products that are too bulky are not eligible for DPD Pickup Relay delivery. In this case, this delivery method becomes automatically inaccessible.
Delivery time is estimated at 3 to 5 business days from receipt of order (up to 7 business days for houses and slides). Upon shipment of the order, the customer is notified by email and provided with a tracking number for the delivery of the order. For Orders with bulky products (houses and slides), delivery is made by appointment (the carrier contacting the customer directly to arrange a delivery date).
Toy shipping rates:
Free shipping on purchases of €25 or more!
| Order Amount |
Shipping charges |
| Less than or equal to €25 |
4.95 € |
| Larger than €25 |
Free |
For spare parts:
The merchant site of the company Smoby Toys SAS makes deliveries of spare parts in metropolitan France (including Corsica, DROM-COM excluded) and the countries of the European Union.
Two delivery methods are possible: at home or at the workplace
- For small parts: COLISSIMO La Poste
- For large parts: by carrier
The delivery time is estimated:
- For France: from 3 to 5 working days from receipt of the order
- For the EU: from 5 to 15 working days from receipt of the order
Spare parts shipping rates:
| Shipping area |
Shipping costs |
| Delivery in France by Colissimo |
8,00 € |
| Delivery in France by carrier |
24,00 € |
| |
|
| Delivery in the EU by Colissimo |
11,50 € |
| Delivery within the EU by carrier |
49,99 € |
Reviews:
Michael
/
17.09.2024
Great playhouse and easy to build Verified purchase
A great playhouse and great quality too. I was even able to build it by myself in just over 1,5 hour so not even 2 people needed.
/
19.08.2024
Schlnes spielhaus Verified purchase
Unser kleiner liebt es.Tolles spielhaus.Aufbau war einfach und ging fast allein.Leider waren mehr weiße als Graue Schrauben dabei was optisch nicht so schön aussieht auf grauem Untergrund.
/
17.05.2024
Tolles Haus Verified purchase
…diese Haus ist wunderschön, die Kinder spielen sehr darin und die Wasserrutsche ist das absolute highlight!!! Der Aufbau war einfach und ging zügig, ca. 1,5 Stunden mit 1- 2 Personen.
/
06.05.2024
Einfach TOP ! Verified purchase
Das Stelzenspielhaus sieht nicht nur toll aus, es ist auch stabil und durchdacht. An den richtigen Stellen verstärkt und einfach aufzubauen.
Andreas
/
22.04.2024
Riesen Paket alles Perfekt Verified purchase
Perfekt für die kurzen. Knapp 3 Std alleine mit Unterbrechung gebraucht. Alles gut erklärt. Top
Marina
/
15.04.2024
Einfach klasse Verified purchase
Das Haus kam schneller als erwartet (leider war die Spedition schneller als die Info per Versandmail von Smoby). Aber das Haus ist super einfach auszubauen, mega stabil und unsere 2,5 Jahre alte Tochter hat mega viel Spaß, sogar der 11 Jährige Bruder darf rein und hat seinen Spaß :)
Sabine
/
11.03.2024
Smoby Stelzenhaus Verified purchase
Einfacher Aufbau,superschnelle Lieferung,sind sehr zufrieden