Shipping Terms
Shipments of toys and spare parts are handled separately. Therefore, different delivery terms apply for toy orders and spare parts orders.
Orders are processed and shipped Monday through Friday from our warehouses in Jura. The products purchased by the Customer are delivered to the delivery address provided by the Customer during the Order.
For toys (finished products):
The merchant site of the company Smoby Toys SAS makes deliveries only on metropolitan France (including Corsica, DROM-COM excluded).
Three delivery methods are possible: at home, at the workplace or in DPD Pickup* Relay Point.
- at home: fill in the delivery address in the "Address" step
- at work: fill in the "Company" field when entering the delivery address at the "Address" step
- in DPD Pickup Relay Point: after filling in your personal address, select the Pickup Relay closest to you at the "Payment" step (network of 6000 relay points in France)
*Some products that are too bulky are not eligible for DPD Pickup Relay delivery. In this case, this delivery method becomes automatically inaccessible.
Delivery time is estimated at 3 to 5 business days from receipt of order (up to 7 business days for houses and slides). Upon shipment of the order, the customer is notified by email and provided with a tracking number for the delivery of the order. For Orders with bulky products (houses and slides), delivery is made by appointment (the carrier contacting the customer directly to arrange a delivery date).
Toy shipping rates:
Free shipping on purchases of €25 or more!
| Order Amount |
Shipping charges |
| Less than or equal to €25 |
4.95 € |
| Larger than €25 |
Free |
For spare parts:
The merchant site of the company Smoby Toys SAS makes deliveries of spare parts in metropolitan France (including Corsica, DROM-COM excluded) and the countries of the European Union.
Two delivery methods are possible: at home or at the workplace
- For small parts: COLISSIMO La Poste
- For large parts: by carrier
The delivery time is estimated:
- For France: from 3 to 5 working days from receipt of the order
- For the EU: from 5 to 15 working days from receipt of the order
Spare parts shipping rates:
| Shipping area |
Shipping costs |
| Delivery in France by Colissimo |
8,00 € |
| Delivery in France by carrier |
24,00 € |
| |
|
| Delivery in the EU by Colissimo |
11,50 € |
| Delivery within the EU by carrier |
49,99 € |
Reviews:
Michèle
/
31.05.2024
Jolie petite maison Verified purchase
Une jolie maisonnette gaie et colorée. Bonne qualité de plastique. Facile et rapide à monter pour un bon bricoleur mais qui demande plus de temps si on ne l’est pas. Petits accessoires appréciés par les petits.
Un regret cependant l’intérieur un peu « spartiate», qui mériterait un revêtement et l’absence d’une petite table ou d’étagères adaptables à l’intérieur pour y poser la dînette ou autres jouets. Ces manques n’ont pas empêché ma petite fille de deux ans et demi de beaucoup apprécier sa petite maison qu’elle ne voulait plus quitter. De belles heures de jeux à venir.
Schott
/
07.03.2024
Spielhaus für den Garten Verified purchase
Schönes Geschenk für unsere Enkelkinder. Die freuen sich
Lisa
/
07.03.2024
Spielhaus mit Sommerküche Verified purchase
Schnelle Lieferung, leichter Aufbau, Kinder lieben ihr Häuschen :-)
Katharina
/
07.03.2024
Spiele-Traumhaus Verified purchase
Unsere Kinder lieben das Spielhaus. Der Aufbau war etwas nervenaufreibend, jedoch hat es sich auf jedenfall gelohnt.
Sarah
/
07.03.2024
Man fragt sich für wen das Haus gemacht ist
Von außen ein tolles Spielhaus. Innen allerdings scharfe Kanten und keine Innenverkleidung nichtmal optional. Preis Leistung finde ich daher nicht gelungen. Fensterläden lassen sich nur gut von außen öffnen und schließen und die Anleitung und die Beschriftung der Schrauben ist mangelhaft. Alle Schrauben sind mit P bezeichnet aber unterschiedlich dick also Puzzlen. Schade optisch von außen sehr schön.