Spare parts
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Spare parts
Spare parts:
BackSpare parts - About Smoby
Terms of delivery
Shipping Terms
Shipments of toys and spare parts are handled separately. Therefore, different delivery terms apply for toy orders and spare parts orders.
Orders are processed and shipped Monday through Friday from our warehouses in Jura. The products purchased by the Customer are delivered to the delivery address provided by the Customer during the Order.
For toys (finished products):
The merchant site of the company Smoby Toys SAS makes deliveries only on metropolitan France (including Corsica, DROM-COM excluded).
Three delivery methods are possible: at home, at the workplace or in DPD Pickup* Relay Point.
- at home: fill in the delivery address in the "Address" step
- at work: fill in the "Company" field when entering the delivery address at the "Address" step
- in DPD Pickup Relay Point: after filling in your personal address, select the Pickup Relay closest to you at the "Payment" step (network of 6000 relay points in France)
*Some products that are too bulky are not eligible for DPD Pickup Relay delivery. In this case, this delivery method becomes automatically inaccessible.
Delivery time is estimated at 3 to 5 business days from receipt of order (up to 7 business days for houses and slides). Upon shipment of the order, the customer is notified by email and provided with a tracking number for the delivery of the order. For Orders with bulky products (houses and slides), delivery is made by appointment (the carrier contacting the customer directly to arrange a delivery date).
Toy shipping rates:
Free shipping on purchases of €25 or more!
| Order Amount | Shipping charges |
| Less than or equal to €25 | 4.95 € |
| Larger than €25 | Free |
For spare parts:
The merchant site of the company Smoby Toys SAS makes deliveries of spare parts in metropolitan France (including Corsica, DROM-COM excluded) and the countries of the European Union.
Two delivery methods are possible: at home or at the workplace
- For small parts: COLISSIMO La Poste
- For large parts: by carrier
The delivery time is estimated:
- For France: from 3 to 5 working days from receipt of the order
- For the EU: from 5 to 15 working days from receipt of the order
Spare parts shipping rates:
| Shipping area | Shipping costs |
| Delivery in France by Colissimo | 8,00 € |
| Delivery in France by carrier | 24,00 € |
| Delivery in the EU by Colissimo | 11,50 € |
| Delivery within the EU by carrier | 49,99 € |
Reviews:
Ségolène
/
11.02.2024
Super porteur! Verified purchase
Ce porteur est parfait. Il est très joli, avec des couleurs très sympathiques.
C'était pour compléter ma collection car je suis assistante maternelle, les enfants l'adorent.
En plus, livraison ultra rapide, commandé mardi soir, reçu jeudi matin, merci!
Didier
/
14.11.2023
Merci à vous Verified purchase
Tout c'est très bien déroulé, commande, livraison et le porteur auto est top
emilie
/
12.09.2023
Cadeaux naissance Verified purchase
A fait plaisir
Jouets evolutif, durable, solide, bébé va s'amuser longuement avec
Jessica
/
02.06.2023
Excellent rapport qualité prix Verified purchase
Ravie de mon achat, le porteur est de très bonne qualité et moins cher que tous les modèles équivalents. De plus j'adore les couleurs très douces.
Clémentine
/
26.05.2023
Top ma nièce est ravie Verified purchase
Super chouette jolie couleur et livré rapidement ma nièce est ravie
Noémie
/
22.05.2023
Cadeau pour ma nièce Verified purchase
J’ai acheté ce cadeau pour offrir à ma nièce pour ses 1 an. Pour l’instant pas encore ouvert, car son anniversaire est en août.
Veronique
/
08.04.2023
Porteur smoby auto Verified purchase
Super produit, très solide, magnifique couleur, pas déçue . Je recommande .