Shipping Terms
Shipments of toys and spare parts are handled separately. Therefore, different delivery terms apply for toy orders and spare parts orders.
Orders are processed and shipped Monday through Friday from our warehouses in Jura. The products purchased by the Customer are delivered to the delivery address provided by the Customer during the Order.
For toys (finished products):
The merchant site of the company Smoby Toys SAS makes deliveries only on metropolitan France (including Corsica, DROM-COM excluded).
Three delivery methods are possible: at home, at the workplace or in DPD Pickup* Relay Point.
- at home: fill in the delivery address in the "Address" step
- at work: fill in the "Company" field when entering the delivery address at the "Address" step
- in DPD Pickup Relay Point: after filling in your personal address, select the Pickup Relay closest to you at the "Payment" step (network of 6000 relay points in France)
*Some products that are too bulky are not eligible for DPD Pickup Relay delivery. In this case, this delivery method becomes automatically inaccessible.
Delivery time is estimated at 3 to 5 business days from receipt of order (up to 7 business days for houses and slides). Upon shipment of the order, the customer is notified by email and provided with a tracking number for the delivery of the order. For Orders with bulky products (houses and slides), delivery is made by appointment (the carrier contacting the customer directly to arrange a delivery date).
Toy shipping rates:
Free shipping on purchases of €25 or more!
Order Amount |
Shipping charges |
Less than or equal to €25 |
4.95 € |
Larger than €25 |
Free |
For spare parts:
The merchant site of the company Smoby Toys SAS makes deliveries of spare parts in metropolitan France (including Corsica, DROM-COM excluded) and the countries of the European Union.
Two delivery methods are possible: at home or at the workplace
- For small parts: COLISSIMO La Poste
- For large parts: by carrier
The delivery time is estimated:
- For France: from 3 to 5 working days from receipt of the order
- For the EU: from 5 to 15 working days from receipt of the order
Spare parts shipping rates:
Shipping area |
Shipping costs |
Delivery in France by Colissimo |
8,00 € |
Delivery in France by carrier |
24,00 € |
|
|
Delivery in the EU by Colissimo |
11,50 € |
Delivery within the EU by carrier |
49,99 € |
Reviews:
Geoffrey
/
27.08.2024
Smoby GM Slide Verified purchase
Easy to assemble, durable and multi use. Kids love it.
Nathalie
/
05.05.2024
achat toboggan Verified purchase
Le service client est parfait. Nous avons eu un problème de livraison avec colis abimé donc refusé. Aucun soucis pour un renvoi. Echanges avec le service client au top. Nous attendons la relivraison
Gisela
/
07.03.2024
Super Rutsche Verified purchase
Einfacher Aufbau, mein Enkel ist begeistert. Ich freue mich schon darauf, den Wasserschlauch anzuschließen. 👍🏻
/
07.03.2024
Super schön Verified purchase
Für unseren Enkel eine sehr gute Entscheidung. Immer wieder gerne.
Jan
/
07.03.2024
Rutsche die ihr Geld Wert ist. Verified purchase
Super Rutsche! Steht jetzt im Wohnzimmer und ist in dauerhaften Gebrauch. Sehr stabil und leicht aufzubauen. Aber das wichtigste das Kind ist super glücklich.
Markus
/
07.03.2024
Top Qualität Verified purchase
Preis und Leistung stimmen Aufbau ist einfach Kinder haben ihren Spaß
Valentine
/
30.12.2023
Qualité prix Verified purchase
Toboggan parfait, la taille est parfaite pour les petits mais adapter pour les plus grand aussi. Niveau qualité prix je trouve que c’est top. Le matériel est solide! L’envoie à été très rapide .