Shipping Terms
Shipments of toys and spare parts are handled separately. Therefore, different delivery terms apply for toy orders and spare parts orders.
Orders are processed and shipped Monday through Friday from our warehouses in Jura. The products purchased by the Customer are delivered to the delivery address provided by the Customer during the Order.
For toys (finished products):
The merchant site of the company Smoby Toys SAS makes deliveries only on metropolitan France (including Corsica, DROM-COM excluded).
Three delivery methods are possible: at home, at the workplace or in DPD Pickup* Relay Point.
- at home: fill in the delivery address in the "Address" step
- at work: fill in the "Company" field when entering the delivery address at the "Address" step
- in DPD Pickup Relay Point: after filling in your personal address, select the Pickup Relay closest to you at the "Payment" step (network of 6000 relay points in France)
*Some products that are too bulky are not eligible for DPD Pickup Relay delivery. In this case, this delivery method becomes automatically inaccessible.
Delivery time is estimated at 3 to 5 business days from receipt of order (up to 7 business days for houses and slides). Upon shipment of the order, the customer is notified by email and provided with a tracking number for the delivery of the order. For Orders with bulky products (houses and slides), delivery is made by appointment (the carrier contacting the customer directly to arrange a delivery date).
Toy shipping rates:
Free shipping on purchases of €25 or more!
| Order Amount |
Shipping charges |
| Less than or equal to €25 |
4.95 € |
| Larger than €25 |
Free |
For spare parts:
The merchant site of the company Smoby Toys SAS makes deliveries of spare parts in metropolitan France (including Corsica, DROM-COM excluded) and the countries of the European Union.
Two delivery methods are possible: at home or at the workplace
- For small parts: COLISSIMO La Poste
- For large parts: by carrier
The delivery time is estimated:
- For France: from 3 to 5 working days from receipt of the order
- For the EU: from 5 to 15 working days from receipt of the order
Spare parts shipping rates:
| Shipping area |
Shipping costs |
| Delivery in France by Colissimo |
8,00 € |
| Delivery in France by carrier |
24,00 € |
| |
|
| Delivery in the EU by Colissimo |
11,50 € |
| Delivery within the EU by carrier |
49,99 € |
Reviews:
VAN DEN BULCKE
/
09.10.2024
Notice de mpontage en pdf cuisine d'été
Très bon produit mais j'aimerais avoir la notice de montage de la cuisine d'été en version pdf.
Merci
Marine
/
03.09.2023
achat cuisine d été Verified purchase
Produit conforme et réception très très rapide - je recommande
Cindy
/
07.07.2023
Super et facile! Verified purchase
Parfait avec tous les pièces. C’est très facile à monter!
Mégane
/
27.06.2023
Contente de mon achat Verified purchase
Parfait pour jouer dehors cet l'été. Mes enfants adorent !
Bémol : obligé de supprimer le petit jardin, dommage qu'il ne soit pas prévu de pré trous de l'autre côté de la maison.
Léa
/
22.04.2023
Pas évidente à monter seul Verified purchase
Cuisine super, mais pas evidente à monter seul.
Dans la notice de montage, 3 modèles A,B,C, les images ne permettent pas facilement d'identifier la maison auxquelles elles correspondent. Au final il reste un certain nombre de pièces mais il n'est notifié nul part qu'il ne faut pas s'en servir, en fonction de la notice A, B ou C.
En gros, super, mais revoir la notice de montage, et à monter plutôt à 2 !